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  • F.A.Q.

    Q. IS IT SAFE TO USE MY CREDIT CARD ON fotofabrika12.at.ua?
    A. YES, all information related to your order, and including the online payment by credit card, are protected. When you place an order using your credit card, the information is secured and encrypted. In fact, PhotoFabrique guarantees your security.

    Q. HOW TO TRACK MY ORDER?
    A. To track your package, just go to Tracking your order

    Q. DO I HAVE TO CREATE AN ACCOUNT TO MAKE A PURCHASE?
    A. The account creation is not necessary for making a purchase in our store. But by creating an account will allow you to see a list of your orders on the page My orders.

    Q. HOW TO CREATE AN ACCOUNT ON THE WEBSITE?
    A. You can create your account by clicking on the link "Create an account".
    Then please fill in the form to create your account with your personal info, as well as your e-mail address.
    Then, choose your confidential password, that you will confirm twice.
    You then have to confirm the creation of your account. To do this, click at the bottom of your screen, on the "Sing Up" button.

    Q. HOW CAN I CHANGE MY E-MAIL ADDRESS IN MY ACCOUNT?
    A. First, you must click your nick name at the top of page, above the navigation bar, then click on "Edit user details".
    You will then be able to register your new e-mail address. Then, you must confirm by clicking on "Save".

    Q. IF I EXPERIENCE A PROBLEM ON THE SITE, WHO SHOULD I CONTACT?
    A. You can contact  Customer Service manager Irene Grinyuk by e-mail, by clicking on the "Contact us".

    Q. WHAT ARE THE DELAYS AND SHIPPING FEES?
    A. PotoFabrique  will process your order immediately, You will receive your order within 7-15 business days after full payment by credit card or through any accepted Payment Systems. The term of delivery depends on the place of destination and mail service.


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